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Policies

Privacy Policy

This privacy policy sets out how Dera Masuda uses and protects any information that you give Dera Masuda when you use this website.

Dera Masuda is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Dera Masuda may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.05.2015.

What we collect

We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, Special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Booking Policy

Thank you for choosing our resort. Please find below the sales conditions related to your booking.

  • A credit card number is required to confirm the booking. A minimum of 1 night’s charges are required to be paid while booking.
  • Check-in time is from 14:00 hrs & check-out until 1200 hrs. We have a 24 hour front desk to help you.
  • Note that children age 8 and older are charged the adult rate. Please include them in the in the number entered in the No. of Adults box.
  • All units in the hotel have well equipped private bathrooms. Daily housekeeping costs are included in room rates.
  • As a small family run hotel and small inventory we are adversely effected when bookings are cancelled closer to date of arrival. It is not possible to rebook that room at a late stage after refusing many other bookings especially in busy periods of the year.
  • Please note that we do not block rooms till the requested amount as mentioned in email quotation is received.
  • Your booking is confirmed and rooms are blocked once the booking amount receipt is confirmed over mail and a voucher is emailed to you.
  • Each guests has to carry a valid ID proof at the time of check in.
  • Please carry a copy of booking voucher at the time of check in.
  • In case bookings are done by unmarried couples, they need to carry govt. approved valid ID proof. Please note that the right to admission is at sole discretion of the management.
  • We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification
  • Shorten stay is subject to whole period charge whether or not you stay the whole period. If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.
  • Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. This may be done by visiting our website www.deramasuda.com.
  • Should you wish to Cancel an existing reservation, simply click on the make a reservation link on our website www.deramasuda.com.
  • Please do not hesitate to contact us at the following e-mail address: [email protected], we are at your disposal for any further information you need.

Cancellation Policy

  • Since like all cancellation policies there is a payment involved when cancellations are not made well in advance therefore we urge you to book when you have firm plans.
  • Cancellation of booking done more than 15 days prior to date of check-in, 90 % amount would be refunded to the customer.
  • Cancellation of booking done more than 7 days and less than 15 days prior to date of check-in, 50 % amount would be refunded to the customer.
  • Cancellation of booking done in less than or equal to 7 days prior to check-in date; no refund would be given to the customer.

Refunds Policy

  • In case of no-show, the entire stay will be charged on your credit card.
  • If booking amount is paid multiple times, then after deducing the booking amount, balance amount will be refunded via same source within 15 days.
  • In case, you would like to cancel your booking we recommend you to send us your cancellation request via email attaching the booking voucher.
  • We take on an average 15 days to refund the amount.
  • In case you have booked via any online portal, cancellation and refund will be processed by the booking portal directly.